Delivery Policy

We strive to meet customer requirements swiftly, efficiently and on time. Goods from stock are normally delivered within 3-5 working days of acceptance of order. When items are out of stock we will liaise with you and update you of their progress and delivery schedule.

Our delivery lorry is fitted with a telescopic crane, enabling easier deliveries to awkward sites. However, road access (minimum access needs to be at least 2.76 mtrs – 9.0ft in width) and weight limits need to be considered. We will always strive to cater for every delivery request, however, it is at the discretion of our trained operating driver to assess risk and make the ultimate decision regarding the safety of each operation.

From the point that each order is processed an estimate of delivery date will be made. We cannot provide a specific time slot for delivery, however, if you wish to make contact on the morning of your expected delivery date we will do our best to provide an indication of an am or pm delivery.

Where a specific delivery date has been agreed, and where this delivery date cannot be met, you will be notified and given the opportunity to agree a new delivery date.

We will not be held responsible for any failure to deliver your order within the stated timescales, providing we deliver the product within 30 days of receiving your payment, or within a longer time if we have expressly agreed this with you. As such we strongly recommend that you do not book exact times for tradesmen until we have delivered your product in full, and you have checked your order is complete. We are not liable for any consequential costs caused as a result of delivery delays.

We will always try to make one single delivery where possible, to minimise inconvenience. However this may not always be possible.

Delivery of the goods shall be made to your address specified in the order and you shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

All deliveries must be received and signed for by a person over 18 years of age. We advise customers to check goods for damage caused during transit prior to signing for the goods. The delivery driver must be informed immediately if you are aware of any defects of, damage to, shortages of, or unsuitability of, the goods.

Your signature is acceptance of the goods being received in good and serviceable condition. We cannot accept any liability for the goods after you have signed for them. If there is further damage to the goods that was not visible at offload time, notification of faulty goods must be received within 24 hours. Any notification received out with this 24 hour period will not be applicable for refund or exchange.

Title in the goods shall not pass to you until payment of the price has been made in full.